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Frequently Asked Questions

We answer your most frequently asked questions about bookings, payments, cancellations, prices, and services. Everything you need to know to enjoy your experience on the Camino de Santiago.

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Top 10 questions Reservation process Payments Cancellation / Change of a reservation Pricing Services

Top 10 questions

You can make a reservation by web, available apps iOS Android or phoning/whatsapp +34 670 64 80 78.

The price include:

  • The price of each stage.
  • PayPal extra cost if you selected PayPal as paymenth method.
  • All VAT associated.

In any case, we always show the full breakdown during the confirmation process. This information also appears in the confirmation email and in the "My bookings" section.

When finished your reservation, confirmation page will appear. On it you will find all your personal details, booking and PIN number the one you will use to check your reservation online in my bookings. You will also receive an email.
The tags are essential for proper functioning of our system. In case is impossible for you to use our tags, please, write on your luggage the same name as you use in the reservations.
Yes. You can also pay using paypal or bank transfer.
Yes. You will have time to pay up to 3 days before (72 hours) of the date of your first shipment. Where we have not received payment in time, we will send you an email of the cancellation of your reservation so that you have proof of this.
PIN code is a six digit number to give you access to your bookings. You can view, modify and cancel your bookings online.
Yes you can until the day before you have booked (20:00 hours).
Yes, free of charge 72 hours before your booked day. In case of doubt, please contact support@pilbeo.com .
Pilbeo always works with certified experienced drivers. While your luggage is on transit it will be insured with the carrier's insurance policy that covers the container of your luggage in case of theft or fire. The carrier will have no permission at all to see the content in the luggage. We kindly ask you to take with you your smartphone and any belongings that are more suitable to break during transportation. In case you are carrying any high value item in your luggage (jewelry for example), please let us know before the date of your first shipment at support@pilbeo.com and we will manage your petition with the carrier.
Yes, without any problem you can send an email to contact@pilbeo.com and within a period of 10 days your account will be deleted.

Reservation process

In this case, please contact us support@pilbeo.com and we will include it as soon as possible. You can book phoning/whatsapp +34 670 64 80 78.

You always can use:

  • Sarria bus station
  • Sarria train station
  • Santiago de Compostela bus station
  • Santiago de Compostela train station
  • Lavacolla Airport (Santiago de Compostela)
  • Finisterre bus station
  • Muxía bus station

In public hostels is quite often this event; we will inform of the meeting points for dropping/picking up your luggage.
That hostel is not receiving your carried luggage; on these occasions we will arrange meeting points for dropping/picking up your luggage.
For technical reasons you can not book once for both destinations. You hace to make a reservation for each way. In case of doubt, contact us support@pilbeo.com .
Reservations are closed at 20:00.
If you are booking 72 hours before the dropping off day, the only payment accepted is credit card or PayPal.
When finished your reservation, confirmation page will appear. On it you will find all your personal details, booking and PIN number the one you will use to check your reservation online in my bookings. You will also receive an email.
Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. You can also use the booking number and PIN code shown on the confirmation page when you completed your booking to log in to My Bookings. For further assistance, please contact on: support@pilbeo.com
PIN code is a six digit number to give you access to your bookings. You can view, modify and cancel your bookings online.

Payments

Yes. Payment may be done with Paypal or bank transfer.
Unfortunately not. All our payments must be made through our platform. please, do not hesitate to contact us for further assistance on: support@pilbeo.com .
Yes, you can. Main credit and debit cards are accepted at time of booking.
Visa, Maestro and Mastercard accepted.
Our server is secured with the "Secure Socket Layer" (SSL / https) technology, the standard for the online industry. Our SSL certificate has been provided by Thawte and with it we assure that all the data you introduce in Pilbeo will travel through the web in a secure and private way. In any case, we do not process nor store any data related with your credit card, as the payment we redirect you to the secured platform of our providers (Banco Sabadell and Paypal) where you will insert the data.
Yes, Pilbeo allows you to book without immediate payment. You have 72 hours prior the day before of first shipment. Should the payment not be received, you will receive an email with the shipping cancellation.

Cancellation / Change of a reservation

Yes, you can. Free of charge 72 hours prior day before of first shipment. Questions at: support@pilbeo.com.
Yes, you can. Free of charge until the day before you booked it (20:00).

Pricing

The price include:

  • The price of each stage.
  • PayPal extra charge if you selected PayPal as payment method.
  • All VAT associated

In any case, we always show the full breakdown during the confirmation process. This information also appears in the confirmation email and in the "My bookings" section.

Services

Yes, you can at the time you book the service via email at: support@pilbeo.com.
Yes, you can.
Yes you can when you inform us until the 20.pm of the day before first shipment . Money will be reimbursed in the next 10 days.
The tags are essential for proper functioning of our system. In case is impossible for you to use our tags, please, write on your luggage the same name as you use in the reservations.
Pilbeo always works with certified experienced drivers. While your luggage is on transit it will be insured with the carrier's insurance policy that covers the container of your luggage in case of theft or fire. The carrier will have no permission at all to see the content in the luggage. We kindly ask you to take with you your smartphone and any belongings that are more suitable to break during transportation. In case you are carrying any high value item in your luggage (jewelry for example), please let us know before the date of your first shipment at support@pilbeo.com and we will manage your request with the carrier.